This Return Policy applies to physical goods sold or supplied by Brentworth LLC. Repair labor, diagnostic time, approved modification labor, and completed service work are handled differently from retail goods and are addressed below.
Diagnostic work, repair labor, recovery attempts, approved modification labor, and completed service work are generally non-returnable once the work has been performed.
If the original repaired symptom returns, or an approved modification-installation issue appears, within the applicable 12-month limited workmanship warranty period, Brentworth LLC will review the claim under the Service Policy rather than treating it as a standard retail return.
Unused, uninstalled, and resalable physical goods may be eligible for return within 30 days of delivery or pickup if Brentworth LLC authorizes the return first.
Certain items may not be returned because they lose value immediately when opened, installed, programmed, or custom ordered.
Original shipping, rush handling, and any third-party processing costs already incurred are generally non-refundable. Non-defective returns may be subject to a restocking fee of up to 15 percent when disclosed at approval.
Customers are responsible for return shipping unless Brentworth LLC shipped the wrong item or an item arrived materially damaged due to Brentworth LLC’s error.
If a shipped part or product arrives damaged, incorrect, or immediately nonfunctional, Brentworth LLC should be notified as soon as reasonably possible and ideally within 5 business days of receipt.
Brentworth LLC may request photos, packaging details, serial numbers, or troubleshooting information before approving replacement, exchange, or refund.
Approved refunds are generally issued to the original payment method unless another lawful method is required or agreed to in writing.
Processing times after approval may depend on payment provider timing and bank policies outside Brentworth LLC’s control.
If you need clarification about a policy, email Brentworth support. If you are starting a new repair request, the intake form is still the best place to begin.
Email support