Legal & PolicyService Policy
This Service Policy explains the practical ground rules for repair and approved modification work submitted to Brentworth LLC. It is meant to set expectations before a device is shipped, dropped off, diagnosed, repaired, modified, or returned.
Effective dateApril 1, 2026
Diagnostics, Quotes, and Approval
Most repair work begins with the symptoms provided during intake. Some failures are straightforward, but others cannot be fully understood until the device is opened, tested, or partially disassembled. Modification and restoration projects may also require review of board revision, current condition, prior work, and the exact outcome requested.
Initial quotes and timing estimates are best estimates only. If the likely scope changes, Brentworth LLC will pause and request approval before moving forward with additional chargeable work.
- No chargeable repair or modification work should proceed without customer approval unless a customer specifically requests a diagnostic or repair-attempt service.
- A quote is tied to the symptoms and scope known at the time it is issued.
- If the originally requested work becomes unnecessary, impractical, or unlikely to resolve the issue, Brentworth LLC may recommend a different path instead of continuing automatically.
Repair Risk and Device Condition
Electronic repair is inherently unpredictable. Hidden corrosion, impact damage, prior repair attempts, worn connectors, board damage, and manufacturer defects can affect outcome even when symptoms initially look routine.
Some devices may be beyond economical repair or may develop new issues during disassembly, testing, or component-level work, especially where there is liquid damage, adhesive-secured components, prior tampering, or already-weakened hardware.
- Brentworth LLC cannot guarantee that every device is repairable.
- Some repairs may expose existing damage that was not visible during intake.
- Manufacturer warranties may be voided by third-party repair or prior device condition.
Parts and Customer-Supplied Components
If parts are needed to complete a repair or modification, Brentworth LLC may recommend specific parts, revised pricing, and a likely lead time before ordering them.
Customer-supplied parts may be declined. If Brentworth LLC agrees to work with customer-supplied parts, compatibility, revision matching, and long-term reliability remain the customer’s responsibility unless otherwise agreed in writing.
- Special-order parts may require pre-approval or a deposit.
- Shipping delays for ordered parts are outside Brentworth LLC’s control.
- Unless stated otherwise in writing, customer-supplied parts are not covered by Brentworth LLC’s limited workmanship warranty.
Data, Accounts, and Access
Customers should back up important data before service whenever possible. Brentworth LLC will use reasonable care, but cannot guarantee the preservation of data, settings, or software environments during repair, board work, storage replacement, or recovery attempts.
Do not include passwords, PINs, or sensitive account credentials in the intake form. If a passcode or test account becomes necessary for post-repair verification, Brentworth LLC will request it separately.
- Data loss can occur during diagnostics, firmware work, part failure, or pre-existing device instability.
- If Brentworth LLC becomes aware that a requested procedure is likely to risk data, that risk should be communicated before proceeding when practicable.
Shipping, Pickup, and Turnaround
Turnaround times depend on queue length, device condition, parts availability, and the complexity of the fault. Any time estimate is a projection, not a guarantee.
Customers are responsible for packaging devices securely for incoming shipment. If insurance or signature confirmation is desired for shipping, those instructions should be requested clearly.
- Online intake can begin at any time; physical repair timelines begin after the device is received and logged.
- Return shipment options may vary by device value, destination, and customer instructions.
Limited 12-Month Workmanship Warranty
Unless a different warranty is stated in writing, Brentworth LLC offers a limited 12-month workmanship warranty on the original symptom repaired or the approved modification work completed. This limited warranty does not promise coverage for unrelated issues, wear over time, cosmetic aging, or future component failures outside the original approved scope.
If the original repaired symptom returns, or a covered modification-installation issue appears during that 12-month period, Brentworth LLC will review the device and determine whether the recurrence relates to the original approved work.
- The limited warranty does not cover new symptoms, accidental damage, liquid exposure after service, misuse, customer modifications performed after service, or software issues unless specifically included in the original scope.
- Installed customer-supplied parts, batteries, or storage media may have their own limits or exclusions.
- For retro console and mod projects, the limited warranty covers the quality of the approved installation and the functionality verified at delivery, not universal compatibility with every accessory, display, flash cartridge, or aging original component.
- If the recurrence is unrelated to the original work, additional service may require a new quote.