Laptop Repair & Diagnostics

Yes. MacBook USB-C charging faults are one of the most common mail-in laptop repair cases at Brentworth. If your MacBook only charges from one side, requires the cable to be held at a specific angle, shows 'plugged in' while the battery percentage still drops, or simply stopped charging after what appeared to be a minor knock or spill, the intake form is the right starting point. Some USB-C charging problems are straightforward port or cable issues. Others involve the charging path, the battery, or board-level damage that a charger swap will not fix. Diagnosis first means you find out which one you are dealing with before anything is approved.

Liquid-damaged laptops need cleanup and inspection before any parts are ordered. Sweet liquids and contaminated water can keep working their way through board areas long after the machine looks dry on the outside, which is why a laptop that seemed fine after a spill can start losing functions days or weeks later. When a liquid-damaged laptop arrives at Brentworth, the first priority is cleaning affected areas and assessing We what the liquid reached and extent of the damage. That inspection determines the scope of the repair and what the next steps should be. Long standing liquids can cause severe corrosion that may require significant cleanup.

Start with the online intake form. Describe the device, the fault, and any relevant history — including drops, spills, prior repair attempts, or whether the problem appeared suddenly or gradually. You receive a reference number to include with your package. Once the laptop arrives it is logged and reviewed against your intake description. Brentworth confirms the fault, identifies the likely repair path, and provides a quote or a diagnostic recommendation. Nothing chargeable moves forward without your approval. If the machine is not a realistic repair candidate, that is communicated clearly before any work is authorised.

Brentworth repairs MacBook Air and MacBook Pro models along with a wide range of laptop brands including Dell XPS, Latitude, Inspiron, and Alienware; HP Spectre, Envy, and ZBook; Lenovo ThinkPad, Legion, and Yoga; and Asus ROG and premium gaming and productivity laptops. We handle charging problems, liquid damage, no-power cases, thermal issues, or board-level symptoms that most walk-in shops are not equipped to assess.

No-power laptop cases often have a diagnosis path. A machine that does not respond to the power button at all may have a failed battery, a charging-path fault, a board-level problem, or a firmware issue and the right answer depends on which one it is. Brentworth reviews no-power laptops as part of the standard mail-in diagnostic process. The intake form is the place to describe what you have already tried, whether the machine was working normally before it stopped, and whether there was any event that preceded the failure. That information helps establish whether diagnosis is likely to lead somewhere useful before anything ships.

Turnaround depends on the fault, the parts required, and how quickly you approve the quote. Straightforward connector replacements or thermal services move faster than board-level diagnosis or jobs that require sourced parts. Brentworth will communicate the expected timeline as part of the quote and approval process. The intake review is not a fast-track estimate — it is a genuine diagnosis, and the goal is an honest answer about the job rather than a fast one that turns out to be wrong.

Unless a different warranty term is stated in writing at the time of the quote, approved repair work at Brentworth is backed by a limited 12-month workmanship warranty on the original symptom or the specific work that was authorised. The warranty covers the repair itself, not unrelated faults that develop afterward or damage that occurs after the machine leaves Brentworth. If the same symptom returns within the warranty period and is linked to the prior repair, Brentworth will review it.

That is precisely what the intake and diagnostic review process is designed to answer. Brentworth will not encourage you to spend money on a repair that is unlikely to produce a dependable result. If the board condition, the extent of liquid damage, the cost of necessary parts, or the age of the machine makes repair economically questionable, that recommendation is made clearly before anything is approved. The goal is an honest answer, not a parts order.

The cost varies between make, model and failure. It is highly dependent on the fault and damage done to the system. We only bill for actual parts used and labor. We will provide a free estimate up front. We charge a non-refundable inspection fee of $70 if the laptop requires disassembly which will be credited toward your repair if you opt to go through with the repair with us. If you opt to repair elsewhere after diagnostic then we will provide a detailed analysis of the fault condition and what remediation is needed. We are not in a race to the bottom on pricing. Some chains will beat quotes a customer has received from other companies by handing the device to low paid, unskilled or inexperienced technicians in an attempt to undercut the competition. This can result in a failed repair and a device that could be saved becoming unsalvageable. Further, we do not charge monthly subscriptions and there are no hidden fees as some of our competitors do.