MacBook Pro Repair

Brentworth accepts MacBook Pro mail-in repairs across all recent Apple Silicon models — M1, M2, M3, and M4 — in 13-inch, 14-inch, and 16-inch form factors, as well as Intel MacBook Pro models including 13-inch, 15-inch, and 16-inch variants from 2015 onward. If you are unsure whether your specific model or fault is a candidate, the intake form is the right place to describe the situation and find out.

Yes. USB-C and Thunderbolt charging problems are among the most common MacBook Pro mail-in repair cases at Brentworth. If your MacBook Pro only charges from one side, requires the cable to be held at a specific angle, shows 'plugged in, not charging', or stopped charging after a knock or liquid exposure, start with the intake form. Describe exactly what you are seeing and any events that preceded the fault.

It depends on what the liquid reached, how long it has been sitting, and whether the machine has been powered on repeatedly since the spill. Many liquid-damaged MacBook Pros are recoverable, particularly when the machine is not forced on after the spill. Brentworth will clean affected areas and ensure the affected area is free of corrosion and damage. If the damage makes repair uneconomical this will be communicated to you, with the final decision resting in your hands.

Yes. Brentworth charges a non-refundable inspection fee of $70 for MacBook Pro repairs that require disassembly to diagnose. This fee is credited toward the cost of the repair if you choose to proceed with Brentworth. If you decide not to proceed, you receive a detailed written assessment of the fault and what remediation is required — useful if you want a second opinion or intend to repair elsewhere.

Sustained performance throttling on a MacBook Pro usually points to a thermal issue — degraded thermal paste, blocked airflow from dust or debris, or a failed temperature sensor causing the system to apply aggressive throttling as a precaution. In some cases the cause is a board-level fault that the thermal management system is responding to. Thermal service resolves the first category; diagnosis is needed for the second.

Often yes, but it depends on the fault and whether the storage itself is intact. On Intel MacBook Pros the SSD is typically on a removable module, which makes recovery more straightforward if the board is damaged but the drive is intact. On Apple Silicon MacBook Pros the storage is integrated onto the logicboard, which makes data recovery more complex. The intake form is the place to describe the situation — include whether the machine shows any signs of life and what happened before it stopped booting.

A MacBook Pro that produces startup sounds, shows keyboard backlight, or responds to Touch ID but displays nothing on screen most commonly has a backlight fault, a display cable failure, or a board-level fault affecting the GPU or display output. Confirming which depends on the model and requires physical inspection. It is worth connecting an external display first — if the external output works, the fault is isolated to the internal display assembly or its cable.

Turn-around time varies with the fault. Port repairs and thermal service typically resolve faster than liquid-damage cases that require manual cleanup, corrosion mitigation, ultrasonic cleaning and board assessment, or no-power cases that need deeper diagnosis. Once the MacBook Pro arrives and the fault is confirmed, Brentworth provides a realistic timeline before any chargeable work begins. Complex board-level repairs take longer than straightforward mechanical or port replacements.