These Terms & Conditions govern use of the Brentworth LLC website and the submission of repair requests, diagnostics, approved modification work, and related services. By using the website or requesting service, you agree to these terms.
The website is provided for informational purposes, lead intake, and communication regarding repair services. Brentworth LLC may update, suspend, or change site content, pricing, or offered services without prior notice.
Content on the website is for general information only and should not be treated as a guaranteed diagnosis, final quote, or binding commitment unless confirmed directly by Brentworth LLC.
Submitting an intake form does not automatically create a binding repair contract. Brentworth LLC may accept, decline, or limit service based on device type, risk, workload, or part availability.
When service is accepted, customers are responsible for reviewing quotes, approving scope, and responding to update requests in a timely manner.
Payment is due under the terms provided with the invoice, quote, or repair approval. Brentworth LLC may require full payment, partial prepayment, or deposits before ordering parts or returning completed work.
Any applicable shipping costs, taxes, payment-processing charges actually incurred, or special handling fees may be added where appropriate and disclosed during the transaction.
Customers are responsible for providing accurate contact information, clear symptom descriptions, and lawful ownership or authority to request work on the submitted device.
Customers should remove or disclose any activation locks, account restrictions, or asset-management controls that would prevent legitimate testing, return shipment, or post-repair verification.
Because repair storage capacity is limited, devices should be paid for, picked up, or arrangements confirmed promptly after service completion or closure of the work order.
If a device remains unclaimed for 60 days after Brentworth LLC gives reasonable notice that the job is complete, declined, or awaiting action, Brentworth LLC may charge storage, recycle the device, or otherwise handle it in accordance with applicable law and any written notice provided to the customer.
To the maximum extent permitted by law, Brentworth LLC disclaims indirect, incidental, consequential, special, and lost-profit damages arising from use of the site or requested services.
Nothing in these terms is intended to limit rights that cannot lawfully be waived under applicable California or federal law.
These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.
Brentworth LLC may revise these terms by posting an updated version on the website. The effective date at the top of the page indicates when the current version took effect.
If you need clarification about a policy, email Brentworth support. If you are starting a new repair request, the intake form is still the best place to begin.
Email support