MacBook Pro 16" M2 Repair

Brentworth reviews mail-in repair for the 16-inch MacBook Pro in both M2 Pro and M2 Max configurations. Include the chip variant in your intake — it is shown in About This Mac under the Apple menu.

You cannot tell from the outside — the chassis, ports, and display are identical. Open the Apple menu and select About This Mac, which reports the chip directly. If the machine will not power on, note the purchase year in your intake instead and the assessment will confirm the generation.

Yes. Brentworth charges a non-refundable diagnostic fee of $50 for repairs that require disassembly to diagnose. This fee is credited toward the repair cost if you proceed. If you decide not to proceed, you receive a written breakdown of the fault.

Very likely, if it handled the same workload without throttling earlier in its life. Sustained professional load on the 16-inch generates significant heat, and thermal paste degradation combined with heatsink debris reduces cooling effectiveness over time. Thermal service resolves the majority of throttling cases on this model.

Many are recoverable. Do not power the machine on after a spill before it has been cleaned and assessed. Brentworth uses ultrasonic equipment to remove liquid and corrosion residue before diagnosing board condition. If repair is not viable, that is communicated clearly before any costs are incurred.

Storage is integrated onto the logic board, so there is no removable SSD module to move to another machine. Recovery depends on whether the board can be returned to a readable state. Describe any signs of life at intake — whether it charges, what it does on the power button, and what preceded the failure.

Submit an intake form with the chip variant, the fault, and any relevant history — a drop, a spill, or a failure during a specific workload. Brentworth will confirm the assessment approach before you ship anything.